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Hospitality at Risk: 10 Threats of Not Running a Good Customer Experience Strategy for Hotels
In today’s competitive hospitality industry, customer experience isn’t merely a bonus; it’s a critical driver of success. Neglecting to implement an effective customer experience strategy can expose hotels to a host of threats that can adversely impact their reputation, revenue, and long-term viability
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Avoiding Pitfalls: Common Mistakes Hotels Make When Reopening After a Soft Renovation
Reopening a hotel after a period of closure can be an exciting time, especially after undergoing a Renovation Touch-Up or Soft Renovation . However, in the rush to reopen and showcase the newly renovated areas, hotels often overlook critical aspects that can impact guest experience, sales, and reputation.